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Terms of Service

Last updated: April 17, 2026

These Terms of Service (“Terms”) are a legal agreement between you and Lotus Spaw LLC, a Florida limited liability company (“Spaw Cloud,” “we,” “us,” or “our”), and govern your access to and use of the Spaw Cloud software-as-a-service platform available at spawcloud.com and any related websites, mobile applications, APIs, and services (collectively, the “Service”).

By creating an account, clicking “I agree,” or using the Service, you agree to these Terms. If you are accepting these Terms on behalf of a business, you represent that you have authority to bind that business, and “you” refers to that business.

Please read Section 15 (Arbitration and Class Action Waiver) carefully. It affects your legal rights.

1. The Service

Spaw Cloud is a customer relationship management and business operations platform designed for pet grooming businesses, including mobile groomers and salons. The Service allows subscribers (“Users,” “Customers,” or “you”) to manage appointments, communicate with their clients, process payments, view sales reports, and use related features we may offer from time to time.

The people who receive services from you and whose information you manage through the Service (for example, pet parents and their pets) are referred to as “End Clients.” End Clients are not parties to these Terms. Your relationship with your End Clients is yours alone, and you are responsible for it.

We may modify, add, or remove features at any time. We will provide reasonable notice of material changes that reduce core functionality.

2. Accounts and Eligibility

To use the Service you must be at least 18 years old and legally able to enter into a contract. You must provide accurate information when creating your account and keep it current. You are responsible for all activity under your account and for keeping your credentials confidential. Notify us immediately at support@spawcloud.com if you suspect unauthorized access.

You may invite team members and assign roles. You are responsible for your team members’ use of the Service and for ensuring they comply with these Terms.

3. Free Trial and Subscription

3.1 Free Trial

We may offer a free trial period. At the end of the trial, your account will either convert to a paid subscription at the rate disclosed at signup, or access will be limited, depending on the plan you selected. You can cancel during the trial at no cost.

3.2 Subscription Fees

Subscription fees, billing frequency, and included features are shown at signup and in your account dashboard. Fees are billed in advance on a recurring basis (monthly or annual, as selected) and are non-refundable except as expressly provided in these Terms.

3.3 30-Day Money-Back Guarantee

If you are a new paid subscriber and are not satisfied with the Service, you may request a full refund of your first subscription payment within 30 days of your first paid charge by emailing support@spawcloud.com. The guarantee applies once per business and does not cover: (a) third-party fees (such as payment processing fees, SMS fees, or taxes), (b) renewals after the first billing cycle, or (c) accounts terminated for breach.

3.4 Automatic Renewal

Your subscription automatically renews at the end of each billing cycle at the then-current rate unless you cancel before the renewal date through your account settings. You authorize us to charge your payment method on each renewal date.

3.5 Price Changes

We may change subscription prices. We will give you at least 30 days’ notice by email or in-app notice before a price change affects you. If you do not agree, you may cancel before the change takes effect.

3.6 Taxes

Fees do not include taxes. You are responsible for all applicable sales, use, VAT, and similar taxes, other than taxes on our net income.

3.7 Failed Payments

If a payment fails, we may suspend your account until payment is received. Accounts left unpaid for more than 30 days may be terminated and data deleted consistent with Section 13.

4. Your Data and Content

4.1 Ownership

You retain all rights to the data, content, files, and information you or your End Clients submit to the Service (“Your Data”). We claim no ownership over it.

4.2 License to Us

You grant us a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, analyze, and process Your Data solely to: (a) provide and improve the Service, (b) prevent fraud and abuse, (c) comply with law, and (d) produce anonymized and aggregated data that does not identify you or your End Clients.

4.3 Responsibility for Your Data

You are responsible for Your Data, including its accuracy, legality, and your right to provide it to us. You represent that you have obtained all necessary consents from your End Clients (including for SMS, email, and data storage) before adding them to the Service.

4.4 Backups

While we perform routine backups, you are responsible for maintaining your own copies of Your Data. We are not liable for loss of data you have not independently backed up.

5. Payment Processing via Stripe Connect

5.1 Stripe is the Payment Processor

Payment processing on the Service is provided by Stripe, Inc. (“Stripe”). To accept payments from your End Clients through the Service, you must create a Stripe connected account and agree to the Stripe Services Agreement and the Stripe Connected Account Agreement. By using payment features, you authorize us to enable Stripe to charge, collect, hold, and remit funds on your behalf.

5.2 You Are the Merchant of Record

For all transactions you process through the Service, you are the merchant of record. You — not Spaw Cloud — are responsible for:

5.3 Platform Fees

We may charge a platform fee on transactions processed through the Service, in addition to Stripe’s own fees. Current platform fees, if any, are disclosed in your account dashboard. You authorize us to deduct these fees from amounts processed on your behalf.

5.4 Payouts

Payouts to your bank account are handled by Stripe according to the payout schedule configured in your Stripe connected account. We are not responsible for delays, holds, or reserves imposed by Stripe.

5.5 Disputes and Chargebacks

You are solely responsible for responding to disputes and chargebacks initiated by your End Clients or their card issuers. Chargeback amounts, reversal fees, and related costs may be deducted from your payouts or charged to your payment method.

5.6 Prohibited Uses

You may not use the Service to process payments for any business or transaction prohibited by Stripe’s restricted-business list, by card network rules, or by applicable law. We may suspend or terminate payment processing if we suspect a violation.

6. Communications on Behalf of Users (SMS and Email)

6.1 You Control Your Messaging

The Service lets you send SMS and email messages to your End Clients (for example, appointment reminders and confirmations). You are the sender of these messages under applicable law.

6.2 Your Compliance Obligations

You are solely responsible for complying with all applicable communications laws, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, state telemarketing laws, and carrier requirements. This includes:

6.3 Indemnity for Messaging

You will indemnify and hold us harmless from any claims, fines, damages, and expenses (including attorney’s fees) arising from your messaging practices.

6.4 Carrier Fees and Deliverability

SMS charges, carrier fees, and taxes may apply and are your responsibility. We do not guarantee delivery of any message.

7. AI Features

7.1 How AI Features Work

Some features may use third-party artificial intelligence providers to generate suggestions, drafts, summaries, or automated responses (“AI Features”). To deliver AI Features, we may send relevant inputs you submit to our AI providers.

7.2 No Guarantee of Accuracy

AI output can be incorrect, incomplete, or biased. You are responsible for reviewing AI output before relying on it or sending it to End Clients. Do not rely on AI output for veterinary, medical, legal, financial, or other professional advice.

7.3 No Sensitive Inputs

Do not submit sensitive personal information (such as payment card numbers, Social Security numbers, or health records) into AI Features unless explicitly instructed and permitted.

7.4 Training

We do not sell Your Data. We contractually require our AI providers not to use Your Data to train their general foundation models. Specific AI provider terms may be referenced in our Privacy Policy.

8. Acceptable Use

You agree not to, and not to permit anyone to:

We may investigate suspected violations and suspend or terminate accounts that violate these rules.

9. Intellectual Property

We and our licensors retain all right, title, and interest in and to the Service, including all software, designs, logos, trademarks, and documentation. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Service during your subscription for your internal business purposes.

Feedback you provide about the Service is non-confidential, and you grant us a perpetual, royalty-free license to use it without obligation.

10. Third-Party Services

The Service integrates with third-party services (including Stripe, SMS providers, email providers, AI providers, and others). Your use of those services is subject to their own terms and privacy policies, and we are not responsible for them.

11. Privacy

Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms. When you submit End Client personal information to the Service, you act as the “controller” or “business” for that information, and we act as your “processor” or “service provider” under applicable privacy laws.

12. Term, Suspension, and Termination

12.1 Term

These Terms start when you create an account and continue until terminated.

12.2 Termination by You

You may cancel at any time from your account settings. Cancellation takes effect at the end of your current billing cycle. Fees already paid are non-refundable except under Section 3.3.

12.3 Termination or Suspension by Us

We may suspend or terminate your account immediately if: (a) you materially breach these Terms, (b) your payment fails and is not cured within 30 days, (c) we are required to do so by law, (d) your use of the Service creates a security or legal risk, or (e) Stripe terminates your connected account.

12.4 Effect of Termination

On termination, your right to access the Service ends. We will make Your Data available for export for 30 days after termination, after which we may delete it consistent with our retention policies. Provisions that by their nature should survive (including Sections 4.2, 5, 9, 13, 14, 15, 16, and 17) will survive.

13. Disclaimers

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or that any data will not be lost. We do not warrant the accuracy or reliability of AI output or of any third-party content or service.

14. Limitation of Liability

To the fullest extent permitted by law:

(a) Neither party will be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, even if advised of the possibility.

(b) Our total liability arising from or relating to these Terms or the Service in any 12-month period will not exceed the greater of (i) the amount you paid us for the Service in the 12 months before the claim, or (ii) one hundred U.S. dollars ($100).

(c) These limitations apply regardless of the legal theory and even if a remedy fails its essential purpose. Some jurisdictions do not allow certain limitations; in those places, our liability is limited to the maximum extent permitted.

15. Arbitration and Class Action Waiver

Please read this section carefully. It requires you and us to resolve most disputes through binding individual arbitration and waives your right to a jury trial and to participate in class actions.

15.1 Agreement to Arbitrate

Except for the Exceptions below, you and Lotus Spaw LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitrationadministered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration will take place in Jacksonville, Florida, or by video conference. The arbitrator’s decision is final and enforceable in any court of competent jurisdiction.

15.2 Class Action Waiver

You and we agree to bring claims only in an individual capacity, not as a plaintiff or class member in any class or representative action. The arbitrator may not consolidate claims or preside over any form of class proceeding.

15.3 Exceptions

Either party may bring an action in small claims court for claims within that court’s jurisdiction, and either party may seek injunctive or equitable relief in court for infringement of intellectual property rights or unauthorized access to the Service.

15.4 Opt-Out

You may opt out of this arbitration agreement by sending written notice to legal@spawcloud.com within 30 days of first accepting these Terms, stating your name, account email, and that you opt out of arbitration. Opting out will not affect any other provision of these Terms.

15.5 Severability

If Section 15.2 is found unenforceable, the entire Section 15 is void and disputes will proceed in the courts identified in Section 17.

16. Indemnification

You will defend, indemnify, and hold harmless Lotus Spaw LLC and its officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable attorney’s fees) arising from: (a) Your Data, (b) your services to End Clients, (c) your violation of these Terms or applicable law, (d) your messaging practices (Section 6), and (e) payments processed through your connected account (Section 5).

17. Governing Law and Venue

These Terms are governed by the laws of the State of Florida, excluding its conflict-of-laws rules. Subject to Section 15, the exclusive venue for any action is the state or federal courts located in Duval County, Florida, and the parties consent to personal jurisdiction there.

18. Changes to These Terms

We may update these Terms from time to time. If changes are material, we will notify you by email or in-app notice at least 15 days before they take effect. Continued use of the Service after the effective date constitutes acceptance. If you do not agree, you may cancel your account.

19. General

20. Contact

Questions about these Terms? Contact us at support@spawcloud.com.

Lotus Spaw LLC
c/o Republic Registered Agent LLC
476 Riverside Ave., Suite 4
Jacksonville, FL 32202